I'm so frustrated and upset by the "supervisors" in Guest Services travel arrangements. I called and talked with a really nice guy in March when I was preparing to book my reservation and wanted to really get the information right. It has been 20 years since I've been to Disney World and was very excited to be at a place in my life that I could take my daughter. I booked in March knowing I wasn't going until November, but didn't want to lose out on where I wanted to stay. I asked several times if the prices changed before I went would I be able to get an adjustment. And I do mean I asked several times. I was told, yes, that their usually is a discount offered around that time and to give a call as soon as I see it and an adjustment would be made. I said, no problem, just call during the offer period and I would be good? I was told again, yes.
In August I saw there was a special for the time I was going, I called and was told no. That the room I had booked, the special price was sold out since the rooms were filled. I said that wasn't what I was told. I was not advised of any limitations or circumstances. Long story short, a "supervisor" very rudely agreed to honor the discounted price for me and let me know no other discounts would be allowed. I thanked her for her hospitality and thought it was good.
Now a month before I go, I head online to do my online check in and find that my room was down graded. I booked a theme park view, club level at the contemporary. Now I have a standard, club level atrium room! The "supervisor" flat out lied and took it upon herself to change my room to honor a discount! Which was a discount at all!!
When I called today after I found the change I was first told that no my reservation says a Theme Park View, which I asked her to check again since MyExperience online said differently and she still said it was correct. Then I wanted her to add my flight to my itinerary and it was found that it wasn't a theme park view and she couldn't do anything because they were sold out. Long story short another "supervisor" said she would put it back and charge me the old rate. When I said that wasn't acceptable since I never approved a room change and was told the special rate for my room was to be honored she very rudely told me I would have to talk to the person I booked with since it was her issue. Of course that person wasn't in and she would have her return a call to me this afternoon. In other words, I am feeling screwed...
I know this is long, but I am so upset. I wanted to pull out all the stops for my daughter as this is probably the only time I will be able to do this vacation for her. Who do these people think they are, "playing" with my finances and vacation? I'm not even there and I'm dreading and not feeling like its going to be the happiest place on earth! Any advice, words of wisdom or direction to be able to not feel so taken advantage of is appreciated. Thanks for listening....
