Online vs. call for ADRs

Login to post comments
10 posts / 0 new
bali's picture
Offline
Joined: 06/20/2008
Posts: 3444
Online vs. call for ADRs

Vettelover's online ADR experience made me wonder which method people prefer -- would you rather go online to make ADRs, or call and work with a Disney rep?

__________________


May 2008 CSR mickey

Choices

You are not eligible to vote in this poll.

LifeIsForLiving's picture
Offline
Joined: 07/06/2009
Posts: 1596

I've always called before, but I'd like to try booking online.

Vettelover's picture
Offline
Joined: 03/28/2009
Posts: 4658

Having tried both I have to say there was nothing at all wrong with the online version, and it got me what I wanted. However that being said I still prefer the interaction of a real disney voice at the other end. The internet just can not be as friendly as a person can be. Of course you can always hit an unfriendly voice as well eek but that is not the norm.

__________________

Annie's picture
Offline
Joined: 06/20/2008
Posts: 1610

I haven't been to Disney since the change, but I've looked at the online system and think I'll really like booking online for "standard" disney dining experiences. However, if there are special occasions, I imagine I'll still prefer to book over the phone to get extra confirmation that everything's in the system. I know that's not necessary, but I'm weird like that. Wink

SpaceAce's picture
Offline
Joined: 07/06/2008
Posts: 2532

I really liked booking online for the last minute changes and updates to the dining reservations. Also, disney sends confirmation numbers directly to your email, which is very nice. No need to remember where you wrote them all down!

__________________

[url=http://www.wdwforgrownups.com/forum/'http://www.mickeypath.com/']

[/url]

2010 Beach Club Resort
2005 Port Orleans Riverside
2006 Animal Kingdom Lodge
2007 Wilderness Lodge
2008 Animal Kingdom Lodge
2009 CBR/Polynesian

Imagineer's picture
Offline
Joined: 12/05/2008
Posts: 521

I think that now that the glitches have been worked out with the online system(and there WERE glitches at the beginning), booking on-line shouldn't be a problem now.

In spite of that though, I still prefer to call. I like to get that confirmation from a human being that my request has been completed.

An interesting thing about the various ways to book ADRs. On-line booking, booking by phone via Disney Dining and booking online through DVC Member Services all begin at different times in the morning. For instance, I can make ADRs for my January trip this Sunday, and I can book on-line starting at 6AM, I can call Disney Dining at 7, but I can't call DVC Member Services till 9. sarcastic

__________________

mickey Upcoming Trips mickey

July 2010 - Old Key West

Oct 2010 - Boardwalk Villas

bali's picture
Offline
Joined: 06/20/2008
Posts: 3444

Imagineer wrote:

An interesting thing about the various ways to book ADRs. On-line booking, booking by phone via Disney Dining and booking online through DVC Member Services all begin at different times in the morning. For instance, I can make ADRs for my January trip this Sunday, and I can book on-line starting at 6AM, I can call Disney Dining at 7, but I can't call DVC Member Services till 9. sarcastic

I had no idea there was such a difference. But I'm appreciative of the information. Online ADRs open at 6? Good to know.

__________________


May 2008 CSR mickey

Offline
Joined: 10/29/2009
Posts: 1905

I always call to make our ADR's. I think it is easier if I have to change something based on not getting something else. I have however added a last minute ADR on line.

dsoup's picture
Offline
Joined: 07/11/2008
Posts: 2884

scrappy wrote:
I always call to make our ADR's. I think it is easier if I have to change something based on not getting something else. I have however added a last minute ADR on line.

Yeah there's a lot of contingency planning that seems easier on the phone. Maybe it's just because I'm used to the phone though. I haven't tried out the online stuff that much.

bali's picture
Offline
Joined: 06/20/2008
Posts: 3444

dsoup wrote:
scrappy wrote:
I always call to make our ADR's. I think it is easier if I have to change something based on not getting something else. I have however added a last minute ADR on line.

Yeah there's a lot of contingency planning that seems easier on the phone. Maybe it's just because I'm used to the phone though. I haven't tried out the online stuff that much.

I both agree and disagree -- if you get a GREAT cast member on the phone, it's much easier to do the ADRs there. If you get someone that doesn't know quite as much about the system or the restaurants, it can be an uphill battle. I love when I get a CM who's clearly a "WDW fan!"

__________________


May 2008 CSR mickey