Mandy wrote:There is a bypass you can do for the stretch room part of the Haunted Mansion. Just tell the maid or butler before you enter the room and they should be able to assist you.
Since they added the ADA queue, I have had some of the WORST treatment ever for my disabilities ever at the Haunted Mansion, on multiple vacations. Seriously, I have been in tears from cast members berating me there - but it's one of my favorite rides so I always keep trying.
They *should* be able to allow her to skip the stretching room by leading her through the hallway at the back exit. This is the super simple answer. However after they added the ADA queue they changed the disability access policy to disallow people from entering that way and it really depends on how the cast member at the front of the queue was trained. As much as everyone should be trained the same way - this has not been my experience at the Haunted Mansion.
My suggestion is that when you arrive at the Magic Kingdom you stop in at City Hall and explain to the Guest Relations Cast member that situation. Let them know that she has anxiety when in small enclosed spaces, let them know specifically that she will have a problem at the Haunted Mansion. The more specific you can be on what the need is the better they can assist her. They should then issue her a Disability Assistance Pass that will allow her to be able to skip the stretching room.
Take that pass to the cast member at the front of the Haunted Mansion queue and again, specifically explain what the problem is and that she needs to skip the stretching room. If they say no, ask to speak with the ride supervisor, and very calmly and politely explain the situation again. Then cross your fingers. If you are denied access, go tell them at City Hall before you leave for the day and lodge a complaint.
Here's the thing - they put in the ADA queue at the Haunted Mansion because it was considered unequal that people in wheelchairs had to skip the stretching room. So today - everyone in a wheelchair goes through the stretching room and then through that hallway to load into the cars at the end of the ride. Making the queue ADA compliant actually caused several problems for people with other non-chair disabilities and they way that they have been dealing with it at the Haunted Mansion has been inconsistent at best.
Give it a try, I know a lot of people that have had no problems there using their access cards. Then there's me who needs to go in through the back and has been denied entry more than once.
