Walt Disney World Guest Assistance Cards

**UPDATE**

The Guest Assistance Card Program in this article is being replaced on October 9th, 2013. Please visit our page about the new Disability Access Service Card for the most current information.

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When our family visited Walt Disney World a few years ago, our two year old son fell and broke his leg days before our trip. We considered canceling but his doctor reassured us he would be fine and that we should still go. After doing some research, we discovered that we could obtain a GAC (Guest Assistance Card) to help assist him.

Back of WDW Guest Assistance CardBack of WDW Guest Assistance Card
What is a GAC?
A Guest Assistance Card can be obtained for guests in need of assistance due to a wide variety of disabilities such as: trouble standing, walking, autism, anxiety and crowd phobia to name just a few. The card will let cast members know that you may need special assistance while in queue or boarding rides.

How do you get a GAC?
To get a GAC, visit Guest Relations at the first park you visit during your trip. You'll need to explain to the cast member why you need a card. If you have a visible disability, it will probably be a little easier to get a card. You don't need to have a doctor's note because of privacy laws, but it can make it go a little faster if you do have one. If you don't have a doctor's note, just explain why you need assistance in the parks whether it is mobility issues, heat sensitivity, a child with special needs or visual impairments.

Not all guests need the same form of assistance, so Guest Relations will stamp your GAC with a symbol that will better tell the cast members in charge of an attraction's queue what services you need.

When you obtain a GAC, let the cast member know how long your stay will be and the GAC will be valid for the entire trip. You won't need to get a new card each day. Also make sure to tell the cast member how many people are in your party. The GAC will be valid for up to 5 people traveling with you.

What will a GAC let you do?
A GAC is not a special FASTPASS or front of the line ticket. You'll still have to wait in line, but it will be a bit more comfortable for you.

  • If you have mobility issues and need to stay in your wheelchair until you board the ride, you will be able to enter through a special wheelchair entrance.
  • If you have a child that needs to stay in their stroller, you can obtain a stroller tag that turned our stroller into a wheelchair for our entire trip. That means that anywhere a wheelchair was allowed to go, our stroller was allowed to go also.
  • If you have autism, anxiety, crowd phobia or many other invisible conditions, your GAC may allow you to enter through an alternate entrance with fewer crowds.

A GAC can be very useful for a family or person who is hesitant on visiting Walt Disney World because of a disability. GAC Policy differs in what they can offer from attraction to attraction, however Disney makes a huge effort to make everything accommodating for you! Don't be afraid to ask!

Have you ever used a GAC? What was your experience? Share your GAC story with us by leaving a comment below.

William Prats wrote on Wed, 03/28/2012 - 14:41:

Anonymous's picture

My daughter has mild CP and I obtained a GAC for the duration of our vacation 2 years ago, and it did made the whole difference in her first visit to WDW. Thank you for your wonderful service and attention! I visited WDW last year, and looking forward to go again with my daughter in 2014! Thanks again!

honeymoonin wrote on Wed, 03/28/2012 - 22:58:

we didn't use one in WDW but we used the GAP Gold card in Universal. GAP = Guest Assistance Pass. However in Universal they have the Gold level which is meant for celebrities or special guests to the park. A very good friend of mine works for NBC which Universal owns. His wedding present to us was admission to the parks and these passes. We felt guilty using them when there were people with disabilities around us with the passes. But the park was so empty it didn't make much of a difference for us. It was only great for Harry Potter because we didn't have to wait in line. We actually talked to a couple of the families that had the passes as well because someone in their party had a disability. When we explained ours they laughed and didn't seem to mind, even though my guilt never left. By the second half of the day it got the best of us and we waited in line. No one really treated us any differently except for the men in black ride. They made a big deal of not letting us use the stairs and we had to wait for an escort. I kept trying to explain we didn't need it. I vowed to never use the pass again unless I actually needed it.

Kristen K. wrote on Thu, 03/29/2012 - 16:43:

Kristen K.'s picture

Even though I often stop and get a card, I don't always use it. I often pick one up on days that I don't need an ECV because if I make it to the back of the parks and suddenly have a pain spike it's usually harder to go back to the front and pick up a chair, then to ride rides as we make our way back up to the front. Many queues have a spot where I'm allowed to sit and rest while waiting to get on the ride. If I never have that pain spike, I don't have to use the card, but I had it just in case.

Paul wrote on Mon, 04/02/2012 - 23:19:

Anonymous's picture

I am a local resident who visits the Walt Disney World Resort several times a week. I wanted to let you know that if you are local and annual pass holder, you can get a Guest Assistance Pass for up to 90 days at a time. I actually have mine laminated and attached to my lanyard. Thank you for making it clear that it is not a FastPass or Front of Line Card. Also, if you have a "front row seating" stamp, as I do, please understand that you may have to wait until the next available show for front row seating, especially during peak times. It's all about equal accessibility, not special privileges.

Kristen K. wrote on Tue, 04/03/2012 - 18:08:

Kristen K.'s picture

Thanks so much for your insight Paul! It's great to hear how these things really work.

Dyan wrote on Thu, 04/05/2012 - 02:57:

Anonymous's picture

I just got back from WDW and if we had not gotten the guest assistance card the trip would have been the worse week of my life. We went with a lady with brittle bone and I have severe arthritis in my spine. I did feel a little guilty but we didn't use one at Universal because we could drive the wheel chair in the lines to wait.

Kristen K. wrote on Thu, 04/05/2012 - 12:16:

Kristen K.'s picture

So glad that the Guest assistance cards we're able to help you! I find it interesting how many people who have very legit reasons to use a Guest Assistance Pass say that they feel guilty about it. A WDW Vacation puts a lot more stress on a body than most people think, and if you need a little extra help, you shouldn't feel guilty.

Kristen K. wrote on Tue, 08/21/2012 - 11:58:

Kristen K.'s picture

Hi Natalie. That's a tough one, it would depend on the progression of her specific case. Some diabetic patients really have no need for one, and others who have had the disease cause other co-morbidity issues would. You'll have to talk to her and visit Guest Relations when you get to the Park.

Bill Stein wrote on Fri, 08/24/2012 - 22:51:

Anonymous's picture

I have MS, and total time in the heat tires me out quickly. I'd often have to leave my family in the park and head back to the hotel on my own because I was too tired to continue. I heard from a friend about the GAC before my last trip in June. I originally got a GAC with the "Shaded Waiting Area (if available)" stamp, but it's still hot in the shade in Florida, and that didn't help much. When I explained to the Guest Assistance agent that it was the total time in the heat that could ruin it for me, she gave me the "Alternate Attraction Entrance" stamp, which essentially functions like a Fastpass. As Paul mentioned, it's not intended to be a permanent Fastpass, but for me, that's precisely what I need. It is the total time in the heat that affects me, so the longer I stand in line, the less I am able to accomplish with my family. With a GAC, I can get through the queue faster, so that I can get more done with my family before I'm spent for the day.

Some days, I pushed myself too hard while I was there. One day, I couldn't even drive back to the hotel (my wife had to drive for me) because I was so shot. Even with the GAC, I still need to be careful while I'm there because I can easily push myself too hard. But without that GAC, there's so little I'd be able to do before I'd have to leave. I often have to keep this in mind while I use my GAC, because I too would feel guilty for using it, especially since I have a hidden disability.

Mary Wood wrote on Fri, 10/26/2012 - 00:44:

Anonymous's picture

A few months ago, we visited wdw....and I remembered hearing about this special card. My husband has a hip replacement, 2 shoulder replacements, and will eventually need both knees replaced...severe osteoarthritis. So we asked about the card. It was a life saver... thanks Disney for providing such a nice advantage to those who have problems standing. I will be going to Disney in a few weeks, and now know that I too, shall be able to enjoy my stay, as I have chrondromalacia, (sp?), which means that I have very little, if any cartilage in my knees, and am unable to stand for any length of time. Walking isn't bad, it's the standing.... SO....much appreciated... and since we are local, I will look into the extended time pass....thanks again...

Cheryl wrote on Sun, 01/20/2013 - 20:13:

Anonymous's picture

I hadn't heard of this program before, but thank goodness my mother in law told me about it. My blind and hearing impaired husband and I took a week-long trip to Disney world this past autumn with our toddler daughter and were a little embarrassed by the idea of using it at first, but then realized how helpful it was in navigating everybody. We avoided a good share of the back & forth stanchions, which are easy to get hung up in with a white cane and hard for me to guide him around while carrying or guiding a toddler too.

We ended up being very grateful for this resource that truly helped us have a more quality experience and eased the stresses of getting our little family around.

Kristen K. wrote on Mon, 01/21/2013 - 01:34:

Kristen K.'s picture

So glad that this program helped you and your family!

Gary Traylor wrote on Sun, 02/03/2013 - 02:19:

Anonymous's picture

I read that the card will be valid for up to 5 people traveling with me. We have seven in our party, will Disney accommodate the other two people in out party as well?

Judith wrote on Sun, 02/03/2013 - 17:10:

Anonymous's picture

How do we go about obtaining these cards we've taken our disabled daughter twice now to Orlando and visited the parks and this would certainly have made difference both times but we weren't aware.
Especially our second visit there were a lot of us and it made it difficult for the little ones and the older ones if she was not happy queuing etc then they often missed out.
This would certainly have eased the stress.

Kristen K. wrote on Sun, 02/03/2013 - 20:11:

Kristen K.'s picture

Hi Judith - Guest Assistance Cards can be obtained at any of the Guest Relations Desks inside each of the Disney Theme Parks. I usually stop in at City Hall at the Magic Kingdom to get mine. Stop on the first day of your vacation and they will give you one that will last through your trip.

Kristen K. wrote on Sun, 02/03/2013 - 20:24:

Kristen K.'s picture

Gary - The general rule is 5 people. I (personally) have used it for up to 8 people, but that is always at the discretion of the Cast Members who are operating the ride. They are most flexible when the crowds are lower, but they may ask you to split the party in two.

Marie Seufert wrote on Thu, 03/14/2013 - 17:57:

Anonymous's picture

M partner and I will be purchasing an annual pass in late 2013 for use all winter 2014. We both are over 65 and she is on heart meds that cause problems when she is out in the sun too long
Can we get this pass and how would it work for us?

Kristen K. wrote on Fri, 03/15/2013 - 14:24:

Kristen K.'s picture

Hi Marie, I'm not sure if the pass would work for you guys or not. It depends on the accommodation that she would need. Perhaps if there is an alternate entrance available she could get a pass for that. Many of the newer rides however don't have alt entrances because the queues are ADA compliant. You can always stop in to Guest Relations at City Hall and speak with a cast member to get more details on how a GA pass might help your touring.

Karen Newman wrote on Sun, 03/24/2013 - 00:04:

Anonymous's picture

Two years ago we visited Walt Disney World with my family, my parents, and my brothers family. My then seven year-old, who has PDD/NOS was able to avoid crowded spaces and long lines with the special pass. It was, as Disney would say, a dream come true. While everywhere else in the world is full of triggers for his anxiety we were all able to truly relax and enjoy ourselves. Disney is smart. They avoid having their other guests experience mega meltdowns, my family falls in love with Disney for giving my child the opportunity to have experiences he couldn't have otherwise, and this spring, when we decided to cancel our trip to Costa Rica because of recent developments in my son's condition, we had the best fallback EVER: Disney World. Day to day our lives are incredibly stressful, but I am buoyed by the fact that in one month we are going to have a great time together that will have lasting benefits. I visited this site to make sure the pass was still available. I'm so glad it is! One of the most memorable moments from our last trip was standing in an alternate entrance with two other moms, who were, like me, watching their boys on the Dumbo ride. An unspoken connection was there, and it was clear to me that we were all experiencing the same relief, joy, and gratitude as we watched our boys, who clearly all had challenges in the outside world. Yet here they were being treated like VIPs. And having the time of their lives. Kudos to the people who make this so!

Gigi wrote on Fri, 03/29/2013 - 22:16:

Anonymous's picture

I will be going to disney world in may 29..im just really worried..my oldest son has Autism and my mom is going trough quimio..so we really won it a vacation all together...and now im really scare because of lines and the long days..I just won it a really nice time to remember. I hope this pass works for us!!

Cay wrote on Tue, 04/02/2013 - 11:52:

Anonymous's picture

I am so thankful I stumbled upon this information! I have an "invisible" heart condition that causes me to black out, and it's triggered by standing & heat. I wear a medical ID bracelet for it, but people don't often believe me when I say I need to sit asap (until I'm already on the ground, that is). Would I benefit from the GAC? I would only use it for lines in the sun and outside; the lines in AC wouldn't be as harmful. Also, would my ID bracelet be enough to acquire the pass?

Kristen K. wrote on Tue, 04/02/2013 - 12:21:

Kristen K.'s picture

Hi Cay!

I'm not sure if a GAC would be of much of a benefit for your condition, but that's really only something you would know. I suggest stopping in at Guest Relations when you get to the park to speak with a Cast Member to see if one of the GAC options could help to keep you safer out in the sun. You shouldn't need anything else to document the condition.

JOYCE F wrote on Tue, 04/02/2013 - 23:22:

Anonymous's picture

Hi Kristen,

I have Polycystic Kidney Disease, and am about to go on dialysis. Since my kidneys don't function well (only at 8%), my ability to stand and walk is limited, especially in the heat. On top of that I take a medicine that reacts to sunlight...if I obtained a note from my doctor, would the GAC help me? And which one would be best? Alternative entrance/waiting or something else? And last summer when we went, I didn't take a doctor's note, but they would not give me a GAC, even with the same conditions...because physically, the only thing you can tell is my stomach is enlarged.

Thank you!!

Joyce

Kristen K. wrote on Wed, 04/03/2013 - 14:26:

Kristen K.'s picture

Hi Joyce!

I am so sorry that you weren't able to get a GAC on your previous trip. Cast Members don't have medical training and aren't often well versed in specific needs off the top of their head. It's always a judgement call on their part, and with invisible illness it can be tough. Because of HIPPA & ADA laws, Disney can not legally require any sort documentation from your doctor. However, if you don't mind sharing one I don't think it would hurt. If you feel that you're hitting a wall with the first cast member you talk to, remember that you can always ask to speak with a supervisor.

It's important to remember that you have to tell Guest Relations what would help you, and then see if they can do it. For instance in addition to telling them that the disease makes it difficult for you to walk or stand for a long time, it sounds like you really need a place out of the sun that you can sit to wait the queue because of your medication. I think that alternative entrance would help you at some attractions, but not at all of them. I am not well versed in all of the combinations of GAC available, so there could possibly be something that fits you better.

Good luck and have a great trip!

Amy wrote on Sun, 04/07/2013 - 01:38:

Anonymous's picture

We had the opportunity to use the GAC with 4 children with EDS and one of them with Autism. This was an amazing opportunity for our family ... we would have never been able to enjoy the trip w/o this! The first park we went to was Animal Kingdom, I too felt the guilt of using it, then I remembered that I am my childrens' advocate and care taker. I brought them there to enjoy the park ... and once we began using the pass ... that is exactly what happened ... my children had the time of their lives ... for us ... it may have been a once in a lifetime experience ... I will be forever grateful to Walt Disney World for providing this pass for my family! My son with Sutism could have never enjoyed himself w/o that pass ... his anxiety prior to each ride was managable due to the pass. Had we not had it ... meltdown city ... and I'm sure I would have been too exhausted to continue through the park. <3

Amy wrote on Mon, 04/08/2013 - 14:40:

Anonymous's picture

Hi there,

We are heading down to FL on sunday and staying at animal kingdom. I'm recovering from hip surgery, and did get a doctor's note, because I'm worried about my hip and getting around.

I'd rather not rent a wheelchair or scooter, since walking in general would be good for me, but the standing for long periods of time, and after walking for a couple hours, my hip gets very sore.

Would they be able to do anything for me? If they had a chair I could use at the attractions to sit in line, that would help. I don't imagine they have them, though...? I have made sure to make table-service meal reservations to give me periods of rest during the days. Are we able to make reservations at quick-service restaurants? Any other tips/suggestions?

thanks, amy

Kristen K. wrote on Tue, 04/09/2013 - 14:33:

Kristen K.'s picture

Hi Amy!

Check in at Guest Relations and explain what's going on. I think that they will be able to offer you some sort of aid. Tell them exactly what you told me about wanting to try to go without a wheelchair. You can not make reservations at the quick service restaurants.

It's easy to walk 10 miles a day while at Walt Disney World. Take it slow and listen to your body as you make your way through the parks. It's ok if you don't see everything, that just means you have to plan another vacation for later. :-) Make sure you plan on breaks to rest, and don't completely discount getting a chair if you reach your limit. Wheelchair and ECV rentals are available at all of the Parks.

Good luck and have a great time!

Ronda Patrick wrote on Thu, 04/11/2013 - 18:13:

Anonymous's picture

Hello! I am heading to Disney in the hottest of months, July. I have a disability with my back, leg and arm that will prohibit me from riding most/if not all rides. I do, however, want to be there as much as possible to see my family enjoy themselves. As this is our first trip to Disney, I am unfamiliar with the park. Will there be places to sit (my legs go numb and buckle standing for extended periods of time) while I wait for the family to ride? Or would I need a pass just to have a place to rest while they ride?

Kristen K. wrote on Fri, 04/12/2013 - 14:02:

Kristen K.'s picture

Hi Ronda! While there may not be a specific place designated, you should be able to find plenty of places near by to sit down and wait for your family. As someone who often sits and waits for my kids to ride, I find it best to look for a bench in a central location so that they can enjoy several attractions without me having to move for each one.

Don't discount the Disney rides though, there are many lovely gentle attractions that you may be able to enjoy. If you think that you may have difficulty getting on and off of them (many of the gentle rides load on a moving platform) you can get a guest assistance pass that says you need loading assistance. In many cases they can even bring the ride to a hault so that you can climb on board safely without fear of falling. Stop by Guest Relations when you arrive at the first Park you visit and let them know what you need!

Crystal wrote on Fri, 04/19/2013 - 13:09:

Anonymous's picture

My son Jack is 15 months old and has a Congenital Heart Disease called Hypo-Plastic Right Heart Syndrome. He had open heart surgery almost a year ago and will need another one in a year or two. We have booked our trip to WDW for 2 months from now and will be going in mid-June. My worries for Jack are heat and what small rides he will be able to ride on. I have read about the warnings for heart conditions and most of the small, slow rides don't have those warnings but I am not sure if they will affect him. I wasn't sure if I should get a GAC for him or not. Will it be helpful for his condition and my specific worries and issues with him?

Kristen K. wrote on Thu, 04/25/2013 - 12:28:

Kristen K.'s picture

Hi Cassidy! I do think that a GAC would be a huge benefit to you, and that you shouldn't feel bad about using one. Every now and again we all need a little extra help, and your injury shouldn't stop you from a great Disney vacation!

amy wrote on Fri, 05/03/2013 - 16:15:

Anonymous's picture

Are there any accomidations for my children at wdw?? My daughter has VERY severe peanut allergy and someone in line touching her could cause a reaction. I plan to wipe the seat down on all the rides/ Also my son as aspergers and heat sensitivity issues. Any accomidations???

Kristen K. wrote on Sat, 05/04/2013 - 14:32:

Kristen K.'s picture

Disney is famous for the lengths that it goes to for guests with food allergies. Though I don't have personal experience with the, you should stop in at Guest services and see what they can do. I would be surprised if there wasn't some kind of help that they can provide.

nicole alexander wrote on Mon, 05/06/2013 - 06:32:

Anonymous's picture

This is good information about the GAC card! we will be leaving for Disney World June 29,2013! I wrote Disney World to ask if they had any assistance with special needs children and they wrote back and told me all about it! But you told me way more! My son is 8 yeras old and Has Tourettes, Aspergers, ADHD the list goes on so he has sensory issues and in crowds or in lines can go into overload and have a meltdown! Also he has feet and leg tics and his legs hurt him after walking a lot! We can't wait to go! Thank You!

Kristen K. wrote on Mon, 05/06/2013 - 12:07:

Kristen K.'s picture

Very welcome Nicole, I hope that you have a wonderful time!

Roxiesal wrote on Mon, 05/06/2013 - 14:38:

Anonymous's picture

I am traveling with my family of 5 in June to WDW. I have had an ankle replacement less than a year ago and standing, extended walking and cause me major problems although I have inproved and can do more walking than before I am glad to find out this is avab. I have cancelled my trip twice and I felt bad for doing this to my kids. I do have a question if I get the GAC pass will that limit the rides i can get on? I am healthy other wise and since i am 40 most people don't think I have a disibality when in fact most people much older than me can run circles out me. I have gotten a note from my physician but I don't always have to use a wheelchair since I am inproving everyday. It is mostly the standing for long periods of time that cause me problems.

Kristen K. wrote on Tue, 05/07/2013 - 12:20:

Kristen K.'s picture

Hi Roxiesal!

Don't cancel your trip, go and have a wonderful time! Just ask for a little help when you need it. Getting a GAC won't limit the rides you can go on at all.

Jolee B wrote on Tue, 05/07/2013 - 18:36:

Anonymous's picture

So glad to hear about this! My husband had a major knee surgery a few weeks ago & has to use a wheelchair. We thought about postponing our trip til he was cleared to walk again but by then it will just be hotter & busier! My friend mentioned it to me because her son uses one. We have 7 adults & 2 kids in our party though, so hopefully will be able to make it work!

Deddie S wrote on Sat, 05/18/2013 - 00:54:

Anonymous's picture

I had knee surgery about 2 months ago for a torn meniscus but unfortunately that was not the cause of my severe pain knee pain. We are trying conservative treatment in lieu of a knee replacement. Prolonged standing/walking causes severe pain. I am going ti rent an ECV but with a doctor's note will I be able to obtain a GAC? Would this card and note alleviate me standing in the long lines at most rides?

Kristen K. wrote on Mon, 05/20/2013 - 17:08:

Kristen K.'s picture

Hi Deddie!

WDW can not ask for or accept a doctor's note regarding your medical condition as it violates medical privacy laws. When a guest is in a wheelchair or evc a Guest Assistance Card is not needed.

Guest assistance cards are not front of the line passes, and sometimes users do have a longer wait than the normal line or fastpass line when they use alternate entrance for the attractions. Many of the Disney Parks have disability accessible queues, and guests in chairs go through the same line as everyone else. In the rare attractions that haven't converted to ADA queues (there are still some in the Magic Kingdom) guests in wheelchairs or ecvs will be able to gain alternate entrance access. Waiting in lines is a part of the Walt Disney World experience, but since you will be in an ecv you will not have to stand.

I hope that this information was a help to you. Have a great time in the vacation kingdom of the world!

scott wrote on Tue, 05/21/2013 - 13:04:

Anonymous's picture

Me and my family are planing a once inba life time trip from australia to wdw in late june of this year. Its beenva life long dream of my son to go to disney but he has ADD and finds it difficult to stand still for a long period of time. Hence the ques might be a problem. Is there anything the GAC can do to help?

Kristen K. wrote on Tue, 05/21/2013 - 16:45:

Kristen K.'s picture

Hi Scott!

Every persons needs are different, so I can't say for sure if the GAC would help a child with ADD. I can however tell you that most of the queue lines for Disney attractions are full of interesting things to look at and small activities to keep people busy. Disney has worked very hard at trying to keep people entertained while waiting in line. Some of them even have games and interactive elements that make it sad when you have to walk past. Looking for Hidden Mickeys is an extremely popular activity and you can pick up a book at just about any gift shop that will offer clues to finding them. If you have an iPhone there are several apps that can be downloaded with activities for queues as well. And there's even been a book written that can be found on amazon about things to do in queue!

Amanda wrote on Mon, 05/27/2013 - 21:05:

Anonymous's picture

I'm going to be a first time guest at disney world in 2 months. I have fibromyalgia, urstational cystitis, which is frequent urination, degenerate disc disease in my spine & neck, & chronic fatigue syndrome...just to name a few. Many more medical problems, too many to list. On the outside, I look like a healthy 37 year old. I have a handicap ID card & I am having a ECV delivered to our resort. Is my state issued handicap ID card enough for me to obtain a GAC pass? I can't stand, walk, or sit for periods of time because of the muscle cramping & spasms, & can't sit for a period of time because of the pressure sitting puts on my lower spine. Even with the ECV, I won't be able to stay out all day. Would the GAC pass be beneficial, & if so, what all should I bring so I don't run into any problems obtaining one?

Kristen K. wrote on Tue, 05/28/2013 - 13:00:

Kristen K.'s picture

Hi Amanda!

WDW can not ask for or accept any "documentation" for your medical condition as it violates medical privacy laws (HIPPA). If you want to bring it you can, but they won't need it.

For guests using a wheelchair or an evc a Guest Assistance Card is not really needed, but you if you do plan on walking or standing through some of the queues it will be beneficial. The majority of queues at the Florida Disney Parks are fully accessible and you can take your ecv right through the main line. There are a couple that you will need to use alternate access for, but in those cases your ecv will act as your pass if you are in it.

On a personal note, since you mentioned your back and spine I thought that I would warn you that you may have some trouble at the Haunted Mansion. The pavement there simulates cobblestones and it's a VERY bumpy ride in an ECV. I am a fibro girl with spine issues as well and I find this queue very painful. I have, in the past, had to leave the park due to pain after going through it. My strategy for the Haunted Mansion these days is to park my ECV and walk through the main queue. I do use a guest assistance card on that attraction.

Have fun on your vacation!

lesley wrote on Tue, 05/28/2013 - 17:22:

Anonymous's picture

i will be travelling to WDW next year with my niece who has EDS and finds it difficult standing for too long, i am planning on asking for a GAC, would you reccommend we take a letter of her doctor explaining her condition

Kristen K. wrote on Thu, 05/30/2013 - 03:18:

Kristen K.'s picture

Hi Lesley, Because of privacy laws Disney can not ask for, or accept any sort of medical certification of her condition. Simple stop into Guest Relations and explain what her special needs are. Have fun!

Darlene C wrote on Fri, 06/07/2013 - 16:38:

Anonymous's picture

We went to WDW in October 2012, which was part of a wish trip for my daughter who had brain cancer a few years ago. We didn't use it while she was in treatment and she was still able to get a wish until she turned 18. Anyway, her wish was for a day at WDW and a Disney cruise. I got a GAC for her. The tumor damaged her thyroid, pituitary and hypothalamus. She is on complete hormone replacement therapy. There are hormones that our body makes to keep us from going into shock, coma or having a seizure due to stress on our body. Her body doesn't make that hormone so we have to medicate her through out the day to make sure she will be ok. She also cannot regulate her body temperature so a little heat can cause her body a ton of stress. Being able to skip the long line and stand out of the direct sunlight made all the difference in the world to her. She was able to stay at WDW all day and ride every ride she wanted to without getting sick. I am so grateful for this service and can't wait for our next trip to WDW, knowing that she will have a great time then too.

Ronnie wrote on Fri, 07/26/2013 - 14:43:

Anonymous's picture

Hello I have arthritis in my right hip and find it hard to stand or walk for long period s of time. Would I be able to get one of these cards an would I have to bring proof that I have this problem with me? Thanks for you help

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