There was a very unfortunate situation that occurred on United Airlines recently, where a passenger who had already boarded the plane was made to disembark (violently made to disembark) because the airline needed seats for crew transfer. They had offered vouchers for volunteers to take the next flight, but no one agreed, so the story began to play out rather dramatically. You can read about some of its points in the articles below.
http://www.chicagotribune.com/business/ct-united-drags-passenger-0411-biz-20170410-story.html
https://www.usatoday.com/story/news/2017/04/11/airlines-detail-flight-rules-contracts-of-carriage/100331176/
The situation was made worse by the United CEO's seeming indifference to the matter, however later in the day he did change his tune do to media and consumer pressure.
What are your thoughts on this incident? Do you think the airline handled it correctly? Do you think the security force was out of line? How do you feel about all the other passengers that watched it happen and did nothing?