Dining Plan Getting Double Dipped on Tips!!!

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FinalChapter's picture
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Joined: 07/06/2015
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Dining Plan Getting Double Dipped on Tips!!!

Hiya All...just returned from my family vacation at WDW, what a magical week it was. There is 1 thing I must mention as a FYI to everyone who uses the Disney Dining Plan. Let me preface this by saying I have a family of 4 who where all on the Disney Dining Plan. No complaints with the food it was all top notch and you got a lot of bang for your bucks.

At all restaurants we ate at I made sure to leave at least a 20% tip in cash.

Fast forward to check out day, I was handed a print out of everything billed to our credit card we left on file. It seemed a little lengthy so we looked it over and noticed our cc was billed for the tips at 4 of the 7 places we ate at (Tony's (x2), Be Our Guest and Sci-Fi) in addition to the cash they took. I was floored, that these servers were "double dipping". Between the cash we left and cc charges, some of these servers got $50+ tips. Thinking back, some of the servers had the nerve to ask if we needed change knowing they already billed our credit card. Not once did a server say I included the tip in your bill (at the restaurants listed above). According to the Disney website parties 6 or more will be billed to your card. Hmm...

https://disneyworld.disney.go.com/faq/dining-plans/dining-plan-gratuities/

The concierge at the Caribbean Beach Resort reluctantly took the charges off our cc but said to me we generally don't do this but would this time as a ''courtesy''. My response was you should tell your servers to be more honest and let their customers know the tip was included.

Like I said this is a FYI just keep an eye on your bill when checking out...

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Joined: 03/22/2014
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Why were they charging your credit card anything without your authorization?? I assume you signed for the DDP receipt. Did you put down a zero for the tip amount?

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Pixarpixie's picture
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Joined: 02/16/2015
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Yikes! I'm glad you were able to catch the double tipping. We're the tips add by the servers as a line item on the bill when it was presented to you or was the tip added after you left?

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~Pixarpixie

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Joined: 01/09/2015
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The only way this could happen is if you left without putting down the total and signing the bill. Presumably the table is left open and left to the person closing the register, which could even force close with a default tip. Are the tips really itemized on the room charge statement??

designedbydisney's picture
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Joined: 08/24/2013
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This happened to us in october at Ohana, the server did it to us knowing we were british and no used to tipping and had out a line though the amount line, we were later told by a CM at PORS that its a scam some of the college program servers are running, its really shocking she said they even write in number between you 0 and the dollar sign.

She advised that while on the DDP you always charge the tip to you room and pay it off at the end, we did they on our honeymoon at it worked great, also some places done require tips while on the dinning plan, so it just makes it easier.

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The OP and designedbydisney are being too forgiving. If you are saying the receipts were altered, that is a crime, and you have the right to call the police right there in the lobby and file a report if you wanted to "raise hell." I would make sure you have your copy of the receipt and it's filled out. You can also email the police after your trip in your spare time, with the attached receipt / server's name.

designedbydisney's picture
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i'm sure it is a crime, but I wouldn't be bothered to do that. the resort seems to know its happening and we weren't charge so no harm done.

Tiggerbelle's picture
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Apparently this is an ongoing issue. We were warned by our server at Coral Reef back in 2010 about it. He suggested that if we leave a cash tip to write CASH on the tip line and to fill in the total amount with the actual amount to be charged (00.00 if on the dining plan and there wasn't any charge). We've started doing this all the time as a failsafe and it has worked so far. And of course, always review the charges when you receive the receipt at the hotel.

CdnSquirrel's picture
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Joined: 10/12/2013
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wow, sounds like you got screwed. I will be careful to make sure they don't try that with us on our trip!

The Watchmaker's picture
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Cheers for that story..Will also be watching my tabs next year as we are on free DDP..Last year we added our tips to our tab total and being a true Scotsman I checked our bill at the end of our stay..

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Tiggerbelle wrote:
Apparently this is an ongoing issue. We were warned by our server at Coral Reef back in 2010 about it. He suggested that if we leave a cash tip to write CASH on the tip line and to fill in the total amount with the actual amount to be charged (00.00 if on the dining plan and there wasn't any charge). We've started doing this all the time as a failsafe and it has worked so far. And of course, always review the charges when you receive the receipt at the hotel.

Then these servers should immediately be fired. It should be reported at each restaurant it occurred at and those servers should become jobless with WDW. Disney World or not these people are thieves. I was a server for many years and would never have though of doing this (though I probably had plenty of opportunity as well). It is a crime to alter a receipt after it has been signed. I know how much it stinks to be stiffed a tip, but it's one of the risks you take as a server and certainly at a place where you will have many foreigners diners who may not understand how dining in the US works. If this happened to FinalChapter 4 times in 1 trip imagine how much extra money they are making without people noticing! It should be reported to someone greater than the people at the front desk.

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Tiggerbelle's picture
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TinkASL wrote:
Tiggerbelle wrote:
Apparently this is an ongoing issue. We were warned by our server at Coral Reef back in 2010 about it. He suggested that if we leave a cash tip to write CASH on the tip line and to fill in the total amount with the actual amount to be charged (00.00 if on the dining plan and there wasn't any charge). We've started doing this all the time as a failsafe and it has worked so far. And of course, always review the charges when you receive the receipt at the hotel.

Then these servers should immediately be fired. It should be reported at each restaurant it occurred at and those servers should become jobless with WDW. Disney World or not these people are thieves. I was a server for many years and would never have though of doing this (though I probably had plenty of opportunity as well). It is a crime to alter a receipt after it has been signed. I know how much it stinks to be stiffed a tip, but it's one of the risks you take as a server and certainly at a place where you will have many foreigners diners who may not understand how dining in the US works. If this happened to FinalChapter 4 times in 1 trip imagine how much extra money they are making without people noticing! It should be reported to someone greater than the people at the front desk.

I believe they are immediately fired because it can be tracked (If it's reported). Our server mentioned it because he was a Union Steward (I think) and had to be present when someone was terminated, and that's where he was going after his shift ended. He mentioned that it happens in waves because they have so much turn around with the college/exchange workers. It's sad.

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That's really too bad. Interesting though that the CM at CBR reversed the charges reluctantly and said it wouldn't usually happen. My DH used to make fun of me for keeping receipts...guess he won't anymore! Smile

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Emilio's picture
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Wow, thanks for the heads-up!

Mcheal's picture
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If you use the Tables of Wonderland you need to be careful as well. Tip is automatically added to the bill when you use Tables. Some servers mention it, other do not. There is an automatic 18% added but you need to look hard at the bill. The tip line still exists on the bill. When asked why, they said that many guests like to leave more on top of the 18%. I am ok with this but in the throws of a great dinner, reflex often calculates the tip and total, and the server gets a double dip.

ScottFL's picture
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Mcheal wrote:
If you use the Tables of Wonderland you need to be careful as well. Tip is automatically added to the bill when you use Tables. Some servers mention it, other do not. There is an automatic 18% added but you need to look hard at the bill. The tip line still exists on the bill. When asked why, they said that many guests like to leave more on top of the 18%. I am ok with this but in the throws of a great dinner, reflex often calculates the tip and total, and the server gets a double dip.

Hate to say it, but I've done this more than once. Stupid discounted alcohol...

RobynPrincess's picture
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Sadly this isn't the first post I've read about this over the past few days. I think it's wise to ask for a receipt once all charges have been made and keep them all. I'm gonna be checking them all on our next trip sadly.

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