We went to Mama Melrose for dinner while we were there last week, and the service was TERRIBLE! Food, AMAZING. Drinks, AMAZING. Service, Terrible. We walked in and their computers were down so they had to do everything on paper, which is fine, things happen. BUT they had a line out the door, and weren't telling people until they got to the front that it was reservation only at that time. We had a reservation, so I was fine, but they should have had someone outside and talking to the people in line making sure they have a reservation. Once seated we were at our table for about 10 minutes while someone cleaned the tables around us. I said to my wife, "that better not be our server.". It was our server, and he didn't acknowledge us until he was finished cleaning. He took our order, someone brough the appetizer, then he took our entree order, and someone else brought that VERY quickly. We hadn't even had half of our calamari yet when the food came, which was fine, we were just surprised by how fast it was. When we commented on how fast it was she said, "oh yeah, we're very slow tonight." If you're slow then why are you turning away people at the door? And there were quite a few empty tables at the time too. During dinner I had to wait 10 minutes to get a drink refill because he was only paying attention to one table at a time for about 15 minutes at a time. After dinner the server brough us the dessert menu. He came back about 10 minutes later with 2 more dessert menus because it had been so long that he had forgotten giving them to us already. He asked for the dessert orders, and then told us that we actually don't get to choose our dessert, the chef chooses them for us because we are on the Fantasmic dining plan. We got dessert that was good, but not what we like or what we wanted, and went on our way. He was so bad that I felt bad giving him as much of a tip as I did.
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1987(sort of)-Fariway Villas (I was not born yet, but could hear all the sounds of WDW)
1991-Fairway Villas (My first official trip to WDW)
2000-Fort Wilderness Campsites (last family trip before siblings got married and had kids)
2004-Caribbean Beach
2008-Pop Century
2012-Contemporary Resort (Honeymoon)
2015- Caribbean Beach (daughter's first trip)
2017- Cabins at Fort Wilderness