I don't think Disney is to blame, but I generally am very picky about customer service. It could be Disney's fault since they're generally pretty good. But I've been getting increasingly easily annoyed by bad service and more likely to report it to a manager than just bear it. Is anyone else high maintenance like me, or are you guys all laid back?
The reason these problems often persist is peoples' unwillingness to say something. By doing so, you're helping not only the customers but the business. Should never be ashamed to speak up. That said, there are many times when I am able to deduce the reason (if justifiable) for the issue and feel there is no need to say anything. There are even times when I just don't care enough to deal with the sixteen and a half year-old manager at some of these places.
There are even times when I just don't care enough to deal with the sixteen and a half year-old manager at some of these places.
Indeed 
I'm not all that picky about customer service, but if it's outright rude or bad, DW and I will say something. We try not to embarrass anyone, but we will make known that things weren't as rosy as we'd have liked.
2010 Beach Club Resort
2005 Port Orleans Riverside
2006 Animal Kingdom Lodge
2007 Wilderness Lodge
2008 Animal Kingdom Lodge
2009 CBR/Polynesian
I usually just vote with my feet. But I will agree everyone involved is probably better off if I say something. Sadly I'm probably the one who gets the least benefit, but has to do the most uncomfortable part.
I live just outside of london, i dont think i could ever complain about service anywhere else ever again....
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I live just outside of london, i dont think i could ever complain about service anywhere else ever again....
They've moved the bar on you?
We usally find service in the US better than in the UK, but it has to be pretty bad before we'd complain properly rather than just not leave a tip. When the service is better than expected we make sure the tip reflects it.
I can only please one person per day. Today isn't your day... tomorrow doesn't look good either.
We usally find service in the US better than in the UK, but it has to be pretty bad before we'd complain properly rather than just not leave a tip. When the service is better than expected we make sure the tip reflects it.
I was listening to a show on NPR once about how few people really do that. Everyone I know votes with their tip, but they say that most people pretty much leave the same tip regardless of how good the service was. In fact I think they suggested that if the server seemed irritated they tended to get better tips than if they were friendly. I hope those of us who tip accordingly are making some headway against that idea.
We usally find service in the US better than in the UK, but it has to be pretty bad before we'd complain properly rather than just not leave a tip. When the service is better than expected we make sure the tip reflects it.
Outstanding Tony. I've come across a lot of Europeans that don't get 'that tipping thing' at all. I do realize things work differently elsewhere. People in the US and elsewhere would be well served to put that into practice.
Tipping isn't as big in Europe as in the US so most aren't used to the 'tipping culture'. The wait staff are usually paid a full wage by the venue (minimum wage laws often apply) so aren't as dependant on tips to make up their income. Maybe that explains the differring service levels.
10% is considered a good tip here whereas it's the minimum we'd consider leaving in the US
I can only please one person per day. Today isn't your day... tomorrow doesn't look good either.
Tony wrote:We usally find service in the US better than in the UK, but it has to be pretty bad before we'd complain properly rather than just not leave a tip. When the service is better than expected we make sure the tip reflects it.Outstanding Tony. I've come across a lot of Europeans that don't get 'that tipping thing' at all. I do realize things work differently elsewhere. People in the US and elsewhere would be well served to put that into practice.
I'm hoping that when Tony doesn't leave a tip in an effort to show that the service was bad, they don't just consider it an "ignorance about tipping" issue -- in other words, I hope they get the point when you don't leave a tip, Tony. 
2010 Beach Club Resort
2005 Port Orleans Riverside
2006 Animal Kingdom Lodge
2007 Wilderness Lodge
2008 Animal Kingdom Lodge
2009 CBR/Polynesian
I hope so too, although it would probably be a small tip rather than no tip. It should be common sense that if you want decent tips you have to provide good service. Unfortunately, common sense isn't always very common.
I can only please one person per day. Today isn't your day... tomorrow doesn't look good either.
I hope so too, although it would probably be a small tip rather than no tip. It should be common sense that if you want decent tips you have to provide good service. Unfortunately, common sense isn't always very common.
It's better to leave a small tip if you want negative reinforcement. If you leave nothing they might just think you don't believe in tipping.